Terms & Conditions

Welcome to [Your Mattress Store Name] (“we”, “our”, “us”). These Terms & Conditions govern your use of our website and the purchase of products from our online store. By using this website, you agree to comply with and be bound by these terms.

1. General

By accessing this website and/or placing an order, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice.

2. Products & Availability

We make every effort to display our mattresses, beds, accessories, colours, dimensions, and descriptions as accurately as possible. However, slight variations may occur.

All products are subject to availability. We reserve the right to discontinue or limit quantities of any product at any time.

3. Pricing & Payment

All prices displayed on the website are in GBP (£) and include VAT unless otherwise stated.

We reserve the right to modify pricing at any time without notice.

Payment must be made in full at checkout using one of our accepted payment methods.

We use secure third-party payment providers and do not store your payment details.

4. Orders

Once an order is placed, you will receive an order confirmation email. This email does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability
  • Payment issues
  • Suspected fraudulent activity
  • Errors in pricing or product information

If your order is cancelled after payment has been processed, a full refund will be issued.

5. Delivery

Delivery times are estimates only and may vary depending on location and stock availability.

It is the customer’s responsibility to ensure:

  • Accurate delivery information is provided
  • Adequate access is available for delivery
  • Someone is available to receive the goods where required

We are not liable for delays caused by couriers, weather conditions, or circumstances beyond our control.

6. Returns & Refunds

You may return eligible products within [14/30/100] days of delivery, subject to our Returns Policy.

For hygiene reasons, mattresses must be returned in a clean and undamaged condition unless faulty.

Refunds will be processed once returned items have been inspected and approved.

Custom-made or clearance items may be non-refundable unless faulty.

7. Mattress Trial (Optional Section)

If your business offers a sleep trial:

We offer a [100]-night mattress trial on selected products. Trial eligibility requires:

  • Minimum usage period of [30] nights
  • Use of a mattress protector
  • Mattress remains free from stains or damage

We reserve the right to reject trial returns that do not meet these conditions.

8. Warranty

Selected products include manufacturer warranties against defects in workmanship and materials.

The warranty does not cover:

  • Normal wear and tear
  • Accidental damage
  • Misuse or improper care
  • Comfort preference changes

Please refer to individual product pages for specific warranty details.

9. Limitation of Liability

To the fullest extent permitted by law, [Your Mattress Store Name] shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or business
  • Delays outside our reasonable control

Nothing in these terms excludes liability for death, personal injury, fraud, or any liability that cannot legally be excluded.

10. Intellectual Property

All website content including text, graphics, logos, images, and product descriptions are the property of [Your Mattress Store Name] and may not be copied or used without permission.